Using the phonetic alphabet you would say: When you are trying to confirm the spelling of a name, place or word – rather than just saying the sound of the letters which can often be confusing, using a Phonetic Alphabet you also provide an internationally recognised word for EACH single letter you are trying to communicate.įor example, if you are talking to a customer and need to provide the reference number BCEG all those letters can sound quite similar.
#Spelling alphabet english pdf professional
In short, the phonetic alphabet makes conversing with a customer a whole lot more professional when trying to spell out words using an internationally recognised list of words for the purpose of avoiding any confusion.
Of course, there is also lots of other jargon, acronyms and abbreviations used in call centres like GOS, AHT, ATT and more – make sure you check out our Call Centre & CX Glossary where we explain the meaning behind over 160 common terms used in a call centre or customer experience environment. Some English names can be difficult for speakers of other languages, which is why its useful to be able to spell them out, particularly over the phone or. It’s used across the world so the Phonetic Alphabet used in Australia is also the same one used in any other English speaking country. Technically known as the NATO Phonetic Alphabet, it’s the universally recognised “A for Alpha, B for Bravo, C for Charlie” alphabet also known as the military alphabet, ICAO alphabet, spelling alphabet, call centre alphabet, police phonetic alphabet or “that thing where you use the names to spell the words”. Sure, there is some amazing technology, training methodologies and processes that will help you develop an award-winning customer experience but sometimes it’s the things that don’t cost a cent that is the most important! What is a Phonetic Alphabet?
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Phonetic Alphabet – how to avoid confusion and sound more professionalĪ Phonetic Alphabet is a great way to improve professionalism, avoid confusion, improve data accuracy and even make your call centre more efficient whether you are in Australia or on the other side of the world.
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